New Zealand Rental Terms & ConditionsPlease be aware that Happy Campers & Escape Campers are affiliates of Travellers Auto Barn and therefore the terms & conditions will differ among the two parties. Please be aware that any bookings over 28 days are only confirmed once we have taken a deposit from you. To confirm any booking a 25% deposit will be taken.Pick-Up/Drop Off AddressesEscape Campers | | | Pick Up | Drop Off | | Auckland | 39 Beach Road
Auckland CBD
New Zealand | 39 Beach Road
Auckland CBD
New Zealand | | Christchurch | Shop 12, Cathedral Junction
111 Worcester Street
Christchurch CBD
New Zealand
| 15 Kingsley Street
Sydenham
Christchurch Central
New Zealand | Happy Campers | | | Pick Up | Drop Off | | Auckland | 197 Montgomerie Road
Road 8
Airport Oaks
Auckland 2002
New Zealand | 197 Montgomerie Road
Road 8
Airport Oaks
Auckland 2002
New Zealand | | Christchurch | 6 Export Avenue
Harewood
Christchurch 8051
New Zealand | 6 Export Avenue
Harewood
Christchurch 8051
New Zealand | | | Escape Campers | Happy Campers | | Contact Details: | Within NZ: 0800 21 61 71
From Australia: 1800 456 272
International: +64 21 2888 372 | Within NZ: 0800 569 385
International: +64 3 360 2772 |
Happy Campers Agreement for Campervan Hire in New Zealand
Vehicle Pick-ups and Drop-offs
Vehicle pick ups are available anytime after 9:00 am. Vehicle drop offs must be before 4.30 pm Free TransfersA complimentary transfer is available to the airport on the day of pick up and drop off the vehicle in Auckland and Christchurch. The hirer must advise Happy Campers of pick up and drop off times one week prior to them occurring to be guaranteed the transfer at a certain time. Please note that complimentary transfers are only available between the hours of 10:00am and 3:00pm. Branch Trading Hours (not pickup and drop-off times)High Season: (01 Sept – 30 April) Monday to Sunday 8:30am – 5:00pm Public Holidays 10:00am – 3:00pm Low Season: (01 May – 31 Aug) Monday to Friday 8:30am – 5:00pm Weekends & Public Holidays 10:00am – 3:00pm Happy Campers' Auckland and Christchurch Depots are closed on the following days: 25th of December (Christmas Day) and the 1st of January (New Years Day). Rental PeriodDay one of the rental period is the day of pick up, regardless of the time, and the day the vehicle is returned is counted as the final day also regardless of the time. Rental Duration and KilometersThe minimum rental period is 10 days during high season 01 Sept- 30 April and 10 days during the low season 01 May – 31 Aug. All vehicles are unlimited kilometers. Rates are in New Zealand Dollars. One Way RentalsVehicles may be rented one way between our branches. There is a minimum of 10 days. Minimum rental periods are subject to change during peak periods. Early ReturnsThere is no refund for early returns. Hirers are charged for the length of time booked, not the actual time used. We strongly recommend that all hirers take out their own premium travel insurance, in the event a hirer, for reasons of their own, needs to return a vehicle earlier than expected. Late ReturnsA 59 minute grace period applies to all rentals. Additional hours charged at 1/3 daily rate to a maximum of three hours, beyond which another full day will be charged. Vehicles overdue by 24 hours may incur a $250 per day fee and be reported to the police as stolen. Rental Period ExtensionsIf the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Happy Campers New Zealand. This is subject to availability. The extra cost of an extended rental must be paid immediately. Change of Drop off LocationAny change of return location can only be authorized by Happy Campers New Zealand and depends solely on future bookings and availability. Subject to the change being approved. An unauthorized change of location drop off will see the hirer responsible for the entire cost of relocating the vehicle to its intended location or a $750 fee whichever is the greater. Booking AmendmentsIf an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up. CancellationsIf cancelled within 28 days of pick-up: $200.
If cancelled within 7 days of pick-up: 50% of the total cost of rental.
If cancelled on the day of pick-up or non-appearance: No refund on total cost of rental.
There is no refund for late pick up or early return of vehicle. It is important to note that Happy Campers may at its discretion treat any amendment to decrease the booking as a cancellation.. Driving LicensesA valid full driving license (state, national or international) is required. If the driver’s licence is not in the English language (e.g.German, French, Chinese, etc) then an international driver’s licence is also required. The original driver’s licence must be shown at time of pick-up when the driver is present. Only those individuals who are named and are signatories to the rental agreement are authorized to drive the vehicle. Minimum/Maximum AgeThe minimum age for all drivers is 18 years old. The maximum age for all drivers is 75 years old. Maximum Number of PassengersRental vehicle may only be driven with the legal number of occupants. Driving the vehicle with more than the maximum allowed number of persons voids all insurance and coverage and could result in a $250 breach of duty charge or loss of the bond. Extra DriversAll Extra Drivers are free. Up to 5 additional drivers are allowed. All additional drivers must be noted and must sign the Rental Agreement at a Happy Campers branch. Living & Camping KitsAll Campervans are supplied with living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels) free of charge. Maps and Campground GuidesSome maps and tourist guides are available free of charge from pick up branches. A comprehensive Top 10 Holiday Park Guide/New Zealand Map is included in every vehicle. Baby / Booster SeatsBaby seats can be supplied for a fee of $45. The supply of all child restraints is subject to availability and fitting of the restraints remains the responsibility of the hirer. Vehicle ConsultationOn pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving and travelling tips. Cleaning FeeAll vehicles must be returned washed, vacuumed and tidy. A minimum fee of $100 will apply if the vehicle is returned in an unsatisfactory condition. Rental PaymentThe full balance due for the rental period is payable upon pick up of the vehicle. Payment can be made by cash, bank transfer or credit card. All forms of payment must be made in New Zealand dollars. Credit CardsWe accept Visa, MasterCard, American Express and Diners Club. American Express and Diners Club will incur an additional 3.5% surcharge on any transaction (including bond) when picking up the vehicle. Where possible, you will be charged in your credit card's country of origin currency. For online reservation we accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 5% surcharge on any transaction. Exchange Rate / Currency VariationsDue to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the cardholder’s financial institution. Taxes12.5% GST is included in the rental rates. (New Zealands Goods and Services Tax) Traffic InfringementsWe reserve the right to charge the renter for any speeding or parking fines, traffic infringements or road toll fines. An additional administration fee of $50 per fine will apply to cover the costs of processing. You authorize Happy Campers to debit your credit card bond with these charges. Road RestrictionsUnsealed Roads Vehicles can only be driven on sealed roads/bitumen roads or well maintained access roads less than 500 metres long to recognized campgrounds and parking areas. Travel on unsealed roads voids all insurance and coverages. The renter is liable for the total cost of any damage to all parties involved whilst travelling on unsealed roads. If Happy Campers New Zealand has reason to believe that these vehicles may have been driven on unsealed roads the vehicle bond will be retained until a complete inspection of the vehicle determines if any damage has occurred. The renter will be liable for any damage found. If it is determined that the vehicle has been off-road but no damage is evident you will still be charged $250 for breach of duty.. Prohibted Roads - Ninety Mile Beach - Northland
- North of Colville Township - Coromandel Peninsula
- Tapu-Coroglen Road - Coromandel Peninsula
- Skippers Canyon Road - Queenstown
- Ball Hutt Road - Mt. Cook
- Any beach or unformed/ gravel road in New Zealand. The only exceptions to this are any recognised campground access roads less than 500 metres in length or road works.
Happy Campers reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions. 24 Hour Road Side AssistanceCall Roadside Assistance (AA) on 0800 500 222. Only after Roadside Assistance has assessed the vehicle should you call Happy Campers New Zealand. Please note that call outs from Roadside Assistance resulting from driver error or non-mechanical issues such as running out of petrol, flat battery resulting from leaving lights/engine on, keys locked in vehicle will result in a charge of $60 to the hirer. Customer Care On-Road AssistanceFreecall 0800 customer assistance line Happy Campers provides a FREECALL 0800 customer assistance line if you have any questions at all during your rental. The number can be found on the front of your orange wallet and your key ring. This service operates 0900 to 1700 Monday to Sunday. Repairs Happy Campers New Zealand vehicles are maintained and serviced to a high standard, however this does not prevent the occasional mechanical malfunction. Minor repairs of a mechanical nature costing less than $50 may be affected without authorization and will be reimbursed upon completion of the rental if tax invoices are produced. If you experience any problems, even minor, we recommend you ring our Free Call number for further assistance and advice. For amounts over $50, Happy Campers New Zealand must be informed and approve repairs. We will approve repairs provided the renter was not directly responsible for the damage. Tax invoices must be submitted or the claim will not be paid. In all cases the responsibility of Happy Campers New Zealand is limited to refunding the time that the vehicle was actually in repair. No alternate accommodation, food items, will be paid during downtime. Replacement vehicles will not be supplied. Any problems associated with the vehicle, including equipment failure, must be reported to Happy Campers New Zealand as soon as possible and within 24hrs in order to give Happy Campers New Zealand the opportunity to rectify the problem. Failure to do so will compromise any claims as we can not accept liability for any claims submitted after this period. Malfunctions of radio-cassettes, cabin lights, air-conditioning, fridges, etc., are not considered mechanical breakdowns and downtime will not be paid. Towing and retrieval of damaged vehicles is not covered. Fuel/FluidsFor your convenience the fuel tank is full on pick up and should be returned full by the hirer - this also applies to LPG bottles. The charge for re-filling is the normal pump rate plus $25 fee. Animals, Pets, Smoking, Candles & Mosquito CoilsSmoking, the carriage of pets or other animals, and/or use of candles or mosquito coils are expressly prohibited. Guide dogs excepted. In the event of a breach of these conditions the rental bond will be retained and used against the cost of having thevehicle professionally cleaned and fumigated. Change of VehicleWe reserve the right to substitute a comparable or superior vehicle at no extra cost where unforeseen circumstances dictate. This shall not constitute a breach of contract and does not entitle renter to any refund. Voluntary DowngradeShould the renter decide to take a lower cost vehicle than booked they will not be entitled to any refund. Limit of LiabilityIn the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period. Travel InsuranceWe strongly recommend that renters ensure they take out the highest level of Travel Insurance. Excess Reduction OptionsThere are three levels of excess/bond reduction available to the hirer. The standard insurance included in our rates is called the Bronze insurance cover. You are fully insured in case of accident damage or loss of contents (excluding personal belongings). The Liability is applicable regardless of who is at fault and must be paid upon the completion of the rental period. If the hirer is not at fault and the third party admits liability, then Happy Campers will refund the amount charged to the hirer upon receipt of payment from the third party. Please be aware that once an Excess Reduction Option is selected and confirmed with Happy Campers New Zealand, the cost of the Excess Reduction Option is non-refundable. Bronze Insurance CoverToyota Hiace - There is an excess of $2000 NZD included within our standard rates. Under 21 ($2500) Silver Insurance CoverToyota Hiace - Our Silver Insurance Cover is an extra $10 NZD per day (to a maximum of fifty (50) days) and this reduces your excess to $750 NZD. Gold Insurance CoverToyota Hiace - Our Gold Insurance Cover is an extra $17.50 NZD per day (to a maximum of fifty (50) days) and this reduces your excess to $125 NZD. Gold Insurance Cover includes the following extras: Platinum Insurance CoverToyota Hiace - Our Platinum Insurance Cover is an extra $27.50 NZD per day (to a maximum of fifty (50) days) and this reduces your excess to $0 NZD. Platinum Insurance Cover includes the following extras: - Free hire for all accessories including GPS
- Zero excess
- Carbon emission offsetting for all kilometres travelled
- Multiple windscreen & multiple tyre replacement
The hirer is fully liable for any damage to a Happy Camper or third party property if: - Damage is caused where the terms of the rental contract have been breached
- Damage is caused by negligence
- Damage is caused to the vehicle in any way by part or total water submersion or salt water
- Damage is caused to the vehicle by the renter's willful conduct
- Damage is caused to the vehicle by the use of snow chains
- Damage is caused due to a single vehicle roll over
- Damage or loss is caused to any personal belongings
- Damage is caused due to use of incorrect or contaminated fuel
- Damage is caused due to fuel being placed in the water tank
- Damage is caused to the vehicle when using the vehicle in contravention of any legislation or regulation controllingvehicular traffic
ImportantHappy Campers reserves the right to amend these terms & conditions, vehicle specifications and tariffs at any time without Diesel Recovery TaxIf the Platinum insurance option has not been selected the Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometers travelled during the hire. The vehicle rates per 100km are as follows: Happy 2 Berth (Toilet Shower): NZ$4.70 Happy Campers reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention.
Escape Rental Agreement for Campervan Hire in New Zealand Vehicle Pick-ups and Drop-offsEscape Campers | | | Pick Up | Drop Off | | Auckland | 39 Beach Rd
Auckland CBD
New Zealand | 39 Beach Rd
Auckland CBD
New Zealand | | Christchurch | Shop 12, Cathedral Junction
111 Worcester Street
Christchurch CBD
New Zealand | 15 Kingsley Street
Sydenham
Christchurch
New Zealand |
You will receive a copy of your Escape rental agreement when picking up the campervan. It covers the following: Daily HireThe daily campervan hire charges include unlimited kilometres, basic insurance, 24 hour Roadside Assistance and all taxes. All charges are calculated on a daily basis.For all rental campervans there is a minimum hire period of ten days. Your hire period is based on calendar days, not 24 hour periods. Licence You will need to bring your licence with you when you hire your Escape campervan. The licence from your country will be fine provided it is a full licence that you have held for more than one year. For people from Asian countries, we recommend having an International Licence. Collecting your Escape Campervan All vehicles must be picked up/dropped off by 2pm unless previously arranged with Escape Rentals. An extra fee may be applied to all vehicles which are collected/returned after this time. Make allowances for possible flight delays; you need to allow at least one hour travel time from AKL or CHC airport to the Escape depot (Escape does NOT provide an airport transfer service). If it appears unlikely you are unable to meet the schedule/deadlines outlined above, consider a pre-hire stay in a local hostel before collecting your vehicle and advise Escape rentals accordingly. This is also a safer option after a long flight, as it allows you to rest before commencing your journey. Insurance for campervansBasic insurance is included in your cost of rental. This insurance covers third party property and public liability to NZ$1,000,000.00. Under this insurance, the hirer is liable for the first NZ$2,500.00 of any damage caused in any accident or incident.
Accident excessA credit card imprint on your Rental Agreement is all we require to cover the excess on your insurance (please see chart below)
This is not deducted from your bank account prior to your hire and is ONLY processed to cover any breakages, loss, fines or damage that occurs at the time of the incident. Excess (Deductible) Waiver (All prices are in NZ $)You can reduce the amount of the excess (the amount you are liable to pay in the event of an accident). Campervan insurance prices are according to age: | Age | Option A - Liability $3000/$4000 | Option B - Liability $1500 | Option C - Liability $0 | | Over 22+ | $ 3000
| $19/day (maximum of $750) | $27/day (maximum of $750) | 18 - 21
| $4000
| $25/day (maximum of $1000)
| $30/day (maximum of $1000) | | Singe Vehicle Incident Liability | $5000
| $2500
| $1000
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PaymentsFull payment of all outstanding fees is to be made upon collection of the vehicle and all costs include GST of 15% (New Zealand Goods and Services Tax).Escape Campervans accept Visa and Mastercard, New Zealand Eftpos and NZ dollars. Unfortunately we do not accept Diners or American Express. CancellationsIf cancelled within 28 days of pick-up: $200.
If cancelled within 7 days of pick-up: 50% of the total cost of rental.If cancelled on the day of pick-up or non-appearance: No refund on total cost of rental.
There is no refund for late pick up or early return of vehicle and Escape Rentals strongly recommends that all travellers take out their own travel insurance to cover them in this instance. Booking amendmentsYou may be able to extend your rental whilst you are travelling but you must first obtain permission from Escape. This will be granted dependant on vehicle availability and will incur extra daily hire fees calculated on the applicable rates at the time of extending.Should you wish to change your drop off location, this will be subject to approval from Escape and may incur relocation fees at our discretion.It is possible to shorten your rental within 21 Days of pick up. Shortening a rental will be quoted as a new rental and will be calculated at the retail rate with any current specials not applicable. This is at the discretion of Escape management. Fees may apply. Number of driversEscape Campers are licensed to carry a maximum 3 persons – any more than this is illegal and will void your insurance. Anybody can drive the campervan providing their name, address and signature is on the rental agreement, they are 18 or more years old and that they have held a full drivers licence for more than one year. Each person who wants to drive the campervan will need to sign the rental agreement. There is no charge for additional drivers. Escape DepotsEscape has permanent depots in Auckland and Christchurch. Minimum age to hire a campervanYou must be 18 years of age to hire an Escape camper. Restricted RoadsYou can drive the campervans on all roads public roads in New Zealand, except for the areas listed below. There are signs at the starting points of some of these roads advising the danger.a. 90 mile beach - this is at the very top of the North Island. You can purchase a trip on a tour bus to travel down the beach. b. Skippers Canyon - This is in the South Island of NZ, near Queenstown. Tour buses operate on this route regularly. c. Tasman Valley Road - This road up the side of Mount Cook. You can however drive the rental car or campervans as far as the visitors centre d. North of Colville township (In Northern Coromandel) ImportantThe renter is fully liable for any damage to the Escape Campers campervan or third party property if the terms of the rental contract are breached:1. Damage to the campervan is caused by careless, willful or reckless driving. 2. Driving under the influence of alcohol or drugs. 3. Driving on restricted roads. 4. Water submersion or saltwater damage caused through own fault. Escape Rentals reserve the right to charge a $75.00 administration fee for any traffic infringement received incurred by the hirer whilst the vehicle is in their responsibility. Extra Equipment:BBQ $50Picnic table $40Mobile Phone $50Car Seat or booster seat $30 (no children under 12 months) Snow Chains $25Solar shower $20 All costs are one off payments for the duration of the hire and extras should be pre-booked to ensure availability. Children’s seats may be supplied for children 12 months+ only and the hirer must agree to the following: - The child seat must be fixed in the passenger seat, as that is the 3-point seatbelt. It cannot go in the middle seat.- The child seat has to be positioned forward facing.- The child seat cannot be tethered down behind the front seats using the anchor bolt, as there are no anchor points in the van. One Way HiresAny applicable one way fee will be disclosed at the quote stage of your booking. We do not add these on later. There are no hidden costs!
Refunds We regret that no refunds can be given for incomplete trips or no shows. Any refunds authorised by Escape must be processed onto a valid credit card and may take up to 10 working days to appear on your statement. No refunds will be given in cash. Smoking Escape Campervans are a smoke free zone and if it is clear that this has occurred when the vehicle is returned, Escape reserve the right charge a $200.00 cleaning fee. HoursOpen 7 Days:
Monday to Saturday 9am – 4pm
Sunday/Public Holidays 10am – 4pmAll vehicles must be picked up/dropped off by 2pm unless previously arranged with Escape Rentals. An extra fee may be applied to all vehicles which are collected/returned after this time.Escape rentals is closed Christmas Day (25 Dec) and New Years Day (1 Jan)
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