Things are changing on a near daily basis so please check directly, as we’d like to look at each request on a case by case basis. If you travel is not imminent please defer your enquiry for a few days so we can deal with those people who a impacted right now.
PLEASE DO NOT TELEPHONE, out phones are overloaded. EMAIL IS PREFERRED
Current as of 24 March, 2020 1800 AEST
Please see below for the latest updates for the New Zealand Government mandated lock down which is currently due to finish at 23:59PM on the 22nd April 2020.
PLEASE DO NOT CONTINUE TO TRAVEL FROM THE 25TH OF MARCH ONWARDS!!!
If you are currently in one of our rental vehicles please be aware that:
If you have a plane ticket booked and are returning the vehicle on the way to the airport you must contact us on 0800 348 348 or email@example.com, in advance, to advise us you are returning the vehicle. We will advise you of the return procedure at this time. You must return the vehicle to our depot which is located 4 km from the airport.
Please stay safe and avoid all non-essential travel during this period.
Credit vouchers issued during this period will be transferrable, have no expiry date and can be used in Australia, NZ or USA, fully flexible, no blackout dates, subject to availability.
You may self-isolate in a fully self-contained camper van but you cannot interact with other campers, for example using shared kitchens or ablution facilities. You can also NOT TRAVEL any further from the 25th of March onwards until the government announces further updates.
Under the terms and conditions it states “There is no monetary refund for early return of a Vehicle. A credit voucher for the unused days in excess of 14 days may be issued if a request for an early return credit voucher has been approved by Travellers Autobarn in writing prior to returning the vehicle”. However if you have lost more than 7 days we are permitting credit vouchers for future travel in Australia, NZ or USA or we can provide the paperwork required to claim on your travel insurance. In all cases we want to work with you towards the best possible outcome. Please contact our reservation team directly via the CHANGE BOOKING REQUEST. Please be aware credit vouchers are only based on the daily rate – we don’t provide credit notes for lost excess reduction packages or any extras. Please also only APPLY after you have returned your VEHICLE!
With so much going on all over the world please check your home country’s and your destination county’s official travel advisories. Please do not rely on Travellers Autobarn as your primary source of information. We make no representations with respect to any information shared in relation to COVID-19