Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
There are further special provisions which apply to the collection of some personal information which is known as sensitive information. This includes health information and information about a persons’ race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual preferences and criminal history.
Collection of personal information by us
The kinds of personal information we collect and store will depend on what products and services you request from us. However, it may include (amongst other things):
For all transactions involving personal details we use a secure SSL connection (Secure Socket Layer) to protect this information. This encryption technology ensures that your details cannot be viewed or intercepted by third parties during the transfer process, making it even safer than making a booking over the phone.
Despite this, if you do not wish to transfer personal information or credit card details to us online you will not be forced to do so. You can pass these details on to us via the phone.
How your personal information will be used
We collect your personal information so that we can use it for our functions and activities, which include, amongst other things:
If you do not provide us with your personal information, we will be unable to do one or more of the above (including being unable to accept any bookings/orders).
If you also subscribe to our mailing list, we may e-mail to you updates about our products and services. If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list at any stage. Your details will not be forwarded to 3rd parties.
Exchange of personal information with third parties
Personal information we collect from you may be disclosed:
Such disclosure may include the transfer of your personal information between countries.
We may also obtain personal and other information from some or all of the above to enable us to provide our services or products to you. When we obtain personal and other information from third parties whom we are referred to by you, we will assume and you will ensure that you have made that third party aware of the referral of the persons and purposes involved in the collection, use and disclosure of the relevant personal or other information.
Use and disclosure of personal information by us
If we use or disclose your personal information for a purpose (the “secondary purpose”) other the main reason for which it was originally collected (the “primary purpose”), to the extent required by law, we will ensure that:
Generally, the type of personal information we collect about you is the information included in your application, for example, your name, mailing address, telephone number, e-mail address, career history, education details or other information relating to your career.
In considering your application, we may also obtain personal information about you from third parties, for example, from your previous employers or nominated referees. We may also collect sensitive information about you such as information about your health (including any disability) or any criminal record that you may have.
We collect personal information for any one or more of the following purposes:
If you do not provide us with the information we seek, we will be unable to do one or more of the above.
We may disclose your personal information to:
If we engage third party contractors to perform services for us which involves handling personal information we will take reasonable steps to prohibit the contractor from using personal information except for the purposes for which it was supplied.
Site visit information
When you visit our website, we and/or our contractors collect general information about your visit which may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used.
We and/or our contractors may use this information in anonymous, aggregated form, for statistical purposes only, to assist us in improving the quality and usability of our website.
This website uses Google Analytics (www.analytics.google.com) to collect visitor behavior data. This data is collected anonymously to be used for marketing and optimization purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.
Cookies are recognisable to our server if you enter our website, therefore making it easier and faster for you to search on our site. They also enable us to determine which of our pages are viewed most often.
You can adjust your internet browser to reject the transfer of cookies to your system without reducing your ability to access our entire website.
Access and correction of your personal information
You can ask to obtain access to your personal information that we and/or our contractors hold, although under some circumstances permitted by law, we may not provide such information to you. Also, we may not be able to require our contractors to provide personal information to you.
We may ask you to put your request in writing and pay a reasonable fee levied by us for this.
It is important to us that the personal information we hold about you is accurate, complete and up to date. If you are aware that this is not case and would like your personal information corrected, or simply desire access to your personal information, please contact our Privacy Officer.
If we decide not to correct or provide you with access to your personal information, we will give you our reasons for our decision.
If you have a complaint about the way we have dealt with your personal information, please contact us at the above telephone numbers and ask to speak with our Privacy Officer.
We will make all reasonable attempts to respond to your complaints or requests.
Please contact our Privacy Officer if you have any queries about the personal information that we hold about you or the way we handle that personal information.
Privacy Officer Contact Details
Phone +61 2 8323 1555
Fax +61 2 9316 9257
Post PO Box 6112, Alexandria, NSW, 2015, Australia